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FAQs

Q: WHAT MAKES THE SPA AT NORWICH INN DIFFERENT FROM OTHER SPAS?

Q. HOW DO I SCHEDULE MY SPA VISIT?

Q. HOW EARLY SHOULD I ARRIVE?

Q. WHAT DO I NEED TO BRING WITH ME?

Q. WHAT IF I HAVE ALLERGIES, AM PREGNANT, OR HAVE OTHER HEALTH CONCERNS?

Q. MAY I REQUEST A MALE OR FEMALE THERAPIST OR THE SAME THERAPIST I HAD LAST VISIT?

Q. AM I REQUIRED TO TOTALLY DISROBE DURING MY TREATMENTS?

Q. IS IT UNUSUAL TO TRAVEL THERE ALONE?

Q. SHOULD I PARTICIPATE IN FITNESS ACTIVITIES AFTER A TREATMENT?

Q. WHAT TYPE OF CUISINE DO YOU OFFER?

Q. WHAT CAN I DO BETWEEN TREATMENTS?

Final Thoughts

Preserving the SPA Environment

Cell phones of every kind, cameras, beepers, pagers and noise emitting or recording devices as well as high volume conversations are strictly prohibited throughout the Spa. Smoking is prohibited except in designated outdoor areas.

Reservations

We strongly recommend that all spa, salon, make-up, waxing, and fitness offerings be booked prior to your arrival as they are subject to availability. It is best to plan 2 to 4 weeks ahead for mid-week and 4 to 6 weeks for weekend visits.

Age Requirement

Guests must be 14 years or older to enter the spa and partake of treatments, services and fitness classes. Guests 14 – 16 years old must be accompanied by a parent and proof of age is required.

Cancellation

Reserved appointments for all Spa, Salon, Waxing and Make-Up services and Fitness offerings require a 24-hour advance notice of cancellation or revision, or a full charge will apply. Troon Golf packages require 72 hour’s notice. Reservations require a valid credit card guarantee in order to be secured.

Fees

A $20 Daily Spa Admission Fee is charged to non-Resort guests receiving Spa treatments, salon services and fitness offerings. The daily admission fee includes use of the sauna, steam room, whirlpool, indoor exercise pool, fitness room, locker, robe, slippers, and a complete line of locker room amenities and guest activities for the day.

15% Gratuity is automatically added to your bill for your therapists, fitness instructors, salon stylists, and make-up artists. If you choose, you may arrange to leave more for your provider at the Spa Front Desk.

4% Service Charge is automatically added to your bill for all Spa treatments, fitness offerings, waxing and make-up, and Salon services.

CT Sales Tax will be applied to all taxable products and services at the appropriate rate.

Important Note: Rates, Packages, Promotions, and Spa, Fitness, Boutique and Salon offerings are subject to change without notice.

Hours of Operation Spa Salon Boutique
Sunday – Thursday 7am – 8pm 9am – 5pm 9am – 8pm
Friday & Saturday 7am – 9pm 9am – 5pm 9am – 9pm