February 15, 2010


New spa director brings with her 30 years of experience in hospitality, spa and casino industries and a strong belief in customer service excellence.

NORWICH, Conn. – Betty Loiacono, a 30-year veteran of the spa, hotel and casino industries and spa director at the Spa at Norwich Inn since 2000, has been named spa director of The Norwich Spa at Foxwoods, the new name under which The Grand Salon & Spa at Foxwoods will operate starting this spring.

“Betty is a well versed in all aspects of spa and understands of the importance of first-rate customer service,” said John G. O’Shaughnessey, general manager of The Spa at Norwich Inn and head of the new management team chosen by the Mashantucket Pequot Tribal Nation to manage the spa and salon at Foxwoods. “I know that her vision of what makes a spa great, along with her excellent interpersonal skills, will befit not only spa guests, but the spa and salon staff as well.”

Loiacono began her career in the hospitality industry in 1978 as an assistant hotel manager at the MGM Grand Hotel & Casino in Reno, Nev., which was then the largest hotel/casino in the world. She also worked in training and development and as guest relations supervisor at Radio City Music Hall in New York and as director of VIP services at the 1982 World’s Fair in Knoxville, Tenn. After three years at Shearson Lehman Brothers/American Express in New York, she re-entered the hospitality industry in 1987 as hotel assistant manager at the Trump’s Castle Hotel & Casino, where she says she learned “grace under fire” by working under the direction of Mrs. Ivana Trump.

She came to Connecticut in 1989 as director of operations for what was then called The Norwich Inn & Spa. Since then, the property underwent a major renovation that doubled the size of its spa and a name change to The Spa at Norwich Inn. She supervised a staff of over 100 full- and part-time staff, including massage therapists, aestheticians and fitness instructors. Her tenure in Norwich was marked by the introduction of Ayurvedic treatments, aromatherapy, spa services for teens and two new spa modalities – body scrubs and body wraps. She also helped develop and supervised a new hair salon that was added to the property in 2005 and assumed management responsibility for the spa’s retail Boutique last year.

“I have been very warmly welcomed by the senior managers at Foxwoods as well as by the employees of the salon and spa there,” Loiacono said. “We will be adding many spa services that were developed at The Spa at Norwich Inn, keeping some existing services at Foxwoods and carefully studying the Foxwoods market to see what new products and services might be successful. We also will be making some physical changes in the spa and salon to better orient spa guests and make their arrival experience more welcoming.”

Ms. Loiacono organized a New England Roundtable of the International Spa Association and served on ISPA’s Marketing Committee. She also is a member of the Professional Advisory Committee of the Connecticut Center for Massage Therapy and a member of the Board of Directors of the New England Spa Association.  She has resided in Ivoryton since 1989.

The Spa at Norwich Inn, a 100-room property, includes accommodations in the 1930 Georgian Colonial Revival-style inn and in adjacent villas.  In 2009, it was voted Best Destination Spa by the Editors of Connecticut Magazine and recognized for  “Best Pampering in Connecticut “ by the Editors of YANKEE Magazine. It has been owned since 1994 by the Mashantucket Pequot Tribal Nation. For spa, restaurant and overnight reservations, call 860-886-2401 or visit www.thespaatnorwichinn.com.

About Foxwoods and Foxwoods Resort Casino
North America’s largest casino, Foxwoods Resort Casino® is located in the rolling hills of southeastern Connecticut and is easily accessible from Boston, New York, Hartford, and Providence. Owned by the Mashantucket Pequot Tribal Nation, Foxwoods features six casinos with more than 7,200 slots, 380 table games, the only WPT World Poker Room™ in New England, High Stakes Bingo, and Ultimate Race Book. There are 1,416 guest rooms and suites in three hotels, more than 30 restaurants, a luxurious spa, more than 50,000 square feet of premium meeting and event space, 24 retail shops, and five entertainment venues, including the 1,400-seat Fox Theatre. Conveniently located adjacent to Foxwoods is Lake of Isles™, featuring two 18-hole championship golf courses designed by Rees Jones and a state-of-the-art Golf Academy. In May 2008, the Foxwoods Resort Casino® debuted, adding 825 luxurious guest rooms, 115,000 square feet of meeting space, the 4,000-seat MGM Grand Theater, a 21,000-square-foot spa, and more dining, retail, and gaming facilities, bolstering Foxwoods’ preeminence as the East Coast’s ultimate casino resort destination. Foxwoods supports responsible gaming, and plays a leadership role in the Connecticut Council of Problem Gambling, of which it was a founding entity. For more information, call 1-800-FOXWOODS or visit www.foxwoods.com.

About the Mashantucket Pequot Tribal Nation
The Mashantucket Pequots are a native Algonquin people in southeastern Connecticut, having endured centuries of conflict, survival, and continuity on and around one of America’s oldest Indian reservations, established in 1666. As the first native people within the borders of the continental United States to suffer attempted genocidal massacre by Puritan Colonists in 1637, the Pequots and their repatriation is an unprecedented story of restoration exhibited in detail at the Tribe’s world-class Museum and Research Center (www.pequotmuseum.org). Today the Mashantucket Pequot Tribal Nation owns the largest resort casino in the world, Foxwoods Resort Casino (www.foxwoods.com), along with several other economic ventures including the Lake of Isles Golf Course (www.lakeofisles.com), The Spa at Norwich Inn (www.thespaatnorwichinn.com), a joint-venture partnership establishing the MGM Grand at Foxwoods, and Foxwoods Development Company dedicated to world-class resort development throughout the United States and Caribbean. All together, the Mashantucket Pequot Tribal Nation remains one of the State of Connecticut’s highest taxpayers and largest employers. Likewise, the Tribe provides significant financial contributions to state and local nonprofit organizations that support neighboring communities.

Press Contact:
Peggie Cosgrove
Peggie Ford Cosgrove Public Relations LLC
860-447-9217 or [email protected]

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