Privacy Policy

The Spa At Norwich Inn Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.thespaatnorwichinn.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and, if applicable, Order Information.

COOKIES WE USE

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Below are the cookies we use and why.

Criteo
Cookies: eid, uid
We use a third party provider, Criteo, to deliver more relevant advertising to you based on preferences or interests inferred from your viewing of the Site viewing data. For more information, please visit Criteo’s privacy policy.

Google Universal Analytics
Cookies: _ga, _gat, _gid, DSID, IDE
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the Sitet. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited. For more information, read Google’s overview of privacy and safeguarding data.

Trade Desk
Cookies: TDCPM, TDID
We use a third party provider, Trade Desk, to deliver more relevant advertising to you based on preferences or interests inferred from the Site viewing data. This process is known as interest-based advertising. The location data that is gathered may be based on your IP address and other location-aware technologies. You can opt-out of these cookies be going here.

Trip Advisor
Cookies: CM, ServerPool, TACds, TASession, TATravelInfo, TAUD, TAUnique, st_browser_id, PMC, SRT, TART, TASSK, sa_dmp_synced
The Site uses a TripAdvisor widget that provides you with information from other customers of ours. You can find out more about these third party cookies from TripAdvisor here.

Twitter
Cookies: guest_id, personalization_id, tfw_exp
These cookies are set by Twitter and allow you to follow our Twitter account easily, share content via Twitter, and view our latest tweets. Twitter makes use of cookies to improve its own service. For more information, please view Twitter’s cookie policies.

WooCommerce
Cookies: woocommerce_cart_hash, woocommerce_items_in_cart, wordpress_test_cookie, wp_woocommerce_session_*
We use these cookies to gather information about your shopping cart as a whole, including tracking cart data changes and providing a unique customer identification number to associate with orders. No personal information is stored within these cookies. For more information, please visit WooCommerce’s cookie policy.

HOW DO WE USE YOUR PERSONAL INFORMATION
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.  Below is a list of third party websites we share your information with:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout.

We use WordPress, an open-source content management system, to power the Site. This software runs on our servers and directly collects Personal Information for users who register on our Site. At any time, you can login to your account and delete your account.

We use a third party provider, MailChimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy policy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

SECURITY & PERFORMANCE
We uses WPEngine to host the Site. Hosting with WPEngine provides enhanced security and performance for our visitors. To help ensure a secure hosting environment, WPEngine processes the IP addresses of visitors to the Site. For more information, please see WPEngine’s privacy policy.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

JOB APPLICATIONS
We are the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at [[email@website.com]]. All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary. We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format. We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.

FILING A COMPLAINT
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone. We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. This privacy notice was last updated on [[ DD MONTH YYYY ]].

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at spareservations@thespaatnorwichinn.com or by mail using the details provided below:

The Spa at Norwich Inn
607 West Thames Street
Norwich, CT 06360
USA

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