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Spa FAQs

Our award-winning therapists are trained in the art of pampering. Our facilities offer sauna, steam and whirlpool tubs. Our environment encourages a rejuvenation of the body, mind and spirit. The Spa at Norwich Inn subscribes to the International Spa Association’s “Code of Comfort”.

By Phone: Call 860-425-3500 and one of our trained reservation consultants will help you to schedule your stay. They will explain each treatment in detail and send an itinerary prior to your arrival.
Book Online:

Arrive at least 30 minutes prior to your first appointment to allow time to check-in at the Spa front desk, have a tour to familiarize yourself with our facility and to change into your robe or fitness gear. See spa hours below.

Bring a bathing suit for the pool, sauna, steam or whirlpool, appropriate workout attire and sneakers. We’ll supply you with a one-size-fits-all bathrobe, spa slippers and locker. You may choose to bring your own robe and slippers. Locker rooms are equipped with changing rooms, showers, shampoo, conditioner, lotions, razors, deodorant, hair spray, mouthwash and hair dryers. Our Boutique carries personal items should you leave something at home.

If you will be visiting Kensington’s, Ascots or the Juice bar, please make sure to have your credit card on hand. We accept Visa, MasterCard, Discover, and American Express. Cash is not accepted in our dining outlets.

You should have clearance from your physician if you suffer from any illness or allergy. It is your responsibility advise your therapist of any medical conditions that could put you at risk. If a treatment is deemed inappropriate for your current state of health, adjustments will be made. Treatments marked with the P are contraindicated for pregnant women. Information provided to our staff is held in strictest confidence.

While we will make every effort to honor your requests, we cannot guarantee a specific therapist will be available to you. All therapists are trained in both treatment and draping protocols to ensure your comfort at all times.

You are not required to do anything that may make you feel uncomfortable. Ask your reservation consultant which body treatments require nudity. Undergarments may be worn for certain treatments. Clothing is required in all public areas and suits are required in the swimming pool.

No. Many guests travel alone. Enjoy personal seclusion or take the opportunity to meet other guests in the Spa’s warm, friendly atmosphere.

It is best to rest for at least one hour after any heat treatment or after using the sauna, steam or whirlpool prior to exercise.

Our new menu has something for everyone. Italian, Asian, Mediterranean, Vegetarian and Beef Lovers. We take a simple comfort food and put a twist on it. Our Juice Bar has a selection of smoothies and healthful snacks. It is perfectly acceptable for you to dine in your bathrobe at breakfast and lunch.

If you will be visiting Kensington’s, Ascots or the Juice bar, please make sure to have your credit card on hand. We accept Visa, MasterCard, Discover, and American Express. Cash is not accepted in our dining outlets.

Aside from our relaxation room, guests often enjoy spending time at our Juice Bar or indoor pool.  Enjoy a complimentary offering or Virtual Fitness classes by Wellbeats in our Yoga Studio.  Workout in the Fitness Center, plan to have your hair styled in our Salon or browse our wonderful Boutique. Prior to your visit, make sure to check out our Guest Activity schedule online! We are constantly adding both complimentary and NEW activities for you to extend your spa day or include in your overnight getaway. From our Morning Welcome to Virtual and Live Fitness Classes in the Spa, Movie Nights to Trivia in Ascot’s Pub, Live Entertainment on the Outdoor Deck to Specialty Dinners in Kensington’s Restaurant, we look forward to sharing with you a variety of NEW activities, entertainment and live music throughout the property.

Final Thoughts

Preserving the SPA Environment

Cell phones of every kind, tablets, cameras and noise emitting or recording devices as well as high volume conversations are strictly prohibited throughout the Spa. Smoking is prohibited except in designated outdoor areas.


We strongly recommend that all spa, salon and fitness offerings be booked prior to your arrival as they are subject to availability. It is best to plan 2 to 4 weeks ahead for mid-week and 4 to 6 weeks for weekend visits.

Age Requirement

Guests must be 14 years or older to enter the spa and partake of treatments, services and fitness classes. Guests 14 – 16 years old must be accompanied by a parent and proof of age is required.


Reserved appointments for all Spa, Salon and Fitness offerings require a 24-hour advance notice of cancellation or revision, or a full charge will apply. Golf packages require 72 hour’s notice. Reservations require a valid credit card guarantee in order to be secured.


A $20 Daily Spa Admission Fee is charged to non-Resort guests receiving Spa treatments, salon services and fitness offerings. The daily admission fee includes use of the sauna, steam room, whirlpool, indoor exercise pool, fitness room, locker, robe, slippers, and a complete line of locker room amenities and guest activities for the day.

15% Gratuity is automatically added to your bill for your spa providers and salon stylists. If you choose to leave additional gratuity, you may do so at the Spa Front Desk.

6% Service Charge is automatically added to your bill for all Spa treatments, fitness offerings, waxing and make-up, and Salon services.

CT Sales Tax will be applied to all taxable products and services at the appropriate rate.

Important Note: Rates, Packages, Promotions, Spa, Fitness, Boutique and Salon offerings are subject to change without notice.

Hours of Operation Spa Salon Boutique
Everyday 8:00am – 7:00pm call for times 9:00am – 7:00pm