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Health & Safety

May 1, 2022

Dear Valued Guest,

Spring has finally sprung here on the grounds of The Spa at Norwich Inn, and we couldn’t be happier! We continue to follow the COVID guidelines set forth by the town of Norwich which states there are no mask requirements for guests visiting our property. Employees are no longer required to masks as well.

We continue to provide thermal scanners at each entrance for your convenience. If you are feeling unwell upon arrival or during your stay, we encourage you to seek medical attention as needed.

Thank you for your understanding and cooperation. We hope you enjoy your stay!

John O’Shaughnessy
President & General Manager
The Spa at Norwich Inn


October 22, 2021

Dear Valued Guest,

Guests that are fully vaccinated (at least two weeks after second dose of either Pfizer or Moderna COVID-19 vaccine, or at least two weeks after a single dose of the Johnson & Johnson COVID-19 vaccine) are encouraged, but not required to wear a mask indoors in areas of close proximity to others.

Guests that are not vaccinated, not fully vaccinated or have poor immune systems (even if fully vaccinated) are required to wear masks in indoor spaces.

This Thermal scanner is provided for your convenience, please perform a self-directed temperature check before passing this point. Any guest with a fever is asked to leave the premises and is encouraged to seek medical attention as needed. Thank you for your cooperation as we strive to ensure the safety of our guests, our team members and the community at large.

John O’Shaughnessy
President & General Manager
The Spa at Norwich Inn



August 23, 2021

Dear Valued Guest,

For those guests arriving at The Spa at Norwich Inn for the foreseeable future, please review the following information to ensure your stay is as pleasant as possible.

The Spa at Norwich Inn holds the safety of our guests and team members as priority #1. Through the guidelines listed below, we have strived to balance the guest experience with the safety of our entire community.

By order of the City Manager of Norwich, CT (permitted by Governor Ned Lamont – Executive Order #13A), everyone is required to wear a mask at all times while indoors, regardless of vaccination status.

The only exceptions to this mandate are as follows:
  • While eating or drinking
  • Children under the age of 2
  • Anyone with a Medical Exemption
  • While receiving Spa Facial Services (By Authority of Uncas Health District)
  • While in the Pool, Hot Tubs, Sauna & Steam Rooms, Relaxation Room, and Fitness Center. Please reference capacity restrictions at each location. (By Authority of Uncas Health District)

Please remember, social distancing is encouraged whenever possible.

Thank you for your cooperation as we strive to ensure the safety of our guests, our team members, and the community at large. We look forward to seeing you!

John O’Shaughnessy
President & General Manager
The Spa at Norwich Inn



May 2021

Dear Valued Guests,

We are very excited to inform you that we have now moved one step closer to providing the Guest experience at our property that you have come to expect from The Spa at Norwich Inn!

Effective this past week, we have reopened many of the facilities that were closed during the past 14 months. Our Spa Lobby, Guest Waiting Areas throughout the Spa, our Relaxation Room, Sauna, Steam and Whirlpools in our locker rooms, and use of our Indoor Pool and Fitness Center are now all available for Guest enjoyment.

Restrictions have been lifted on room capacity for Meetings and Social Events, and many people are ready to plan the many activities and events that have been on hold for so long.

Additionally, we are gradually adding hours of operation to our Food and Beverage service areas, and remain open for Breakfast, Lunch and Dinner on a daily basis.  We also offer outdoor dining on our Terrace Deck.

We want you to be aware that we are fully committed to providing a safe environment for all our Guests to enjoy our facilities, and our policies are reflective of that priority.  With recent guidance from the CDC and from the State of CT, we are now entering a new phase of the Pandemic.  Whereas infection rates, hospitalizations and deaths associated with COVID-19 are definitely declining in our state, the pandemic is not yet over.

With regards to our Guests use of the facilities, and with consideration for the updated guidance, we are moving from a MASK REQUIRED to a MASK RECOMMENDED policy for all Guests that have been fully vaccinated for COVID-19 (at least two weeks prior to their visit).

For Guests that have not yet been fully vaccinated, the wearing of a mask while indoors and in close proximity environments outdoors remains a REQUIREMENT.

Of course, any immune compromised Guests are recommended to wear a Mask while at our property, regardless of their vaccination status.

In the case of our Team Members and visiting Vendors, we continue to require that ALL Team Members and Vendors wear a mask while on property in all Guest contact areas and while in close proximity to others in outdoor areas.

To protect our Guests, Team members and Community, we will continue to have Plexiglas shields in high contact areas such as the Inn Front Desk, the Restaurant Podium, The Boutique, and The Spa Reception Desk.  Likewise, the sanitizer stations and enhanced cleaning procedures will continue to be in place, and the Thermal Scanners will continue to be placed at property entrances as a convenience for all, and it is recommended that they are used consistently.

Thank you for your continued support and for your compliance with these policies as we move through this journey together, and we look forward to welcoming you back on your next visit.

John O’Shaughnessy
President & General Manager
The Spa at Norwich Inn