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SNI BESTRATE

Health & Safety

Dear Valued Guests,

We are very excited to inform you that we have now moved one step closer to providing the Guest experience at our property that you have come to expect from The Spa at Norwich Inn!

Effective this past week, we have reopened many of the facilities that were closed during the past 14 months. Our Spa Lobby, Guest Waiting Areas throughout the Spa, our Relaxation Room, Sauna, Steam and Whirlpools in our locker rooms, and use of our Indoor Pool and Fitness Center are now all available for Guest enjoyment.

Restrictions have been lifted on room capacity for Meetings and Social Events, and many people are ready to plan the many activities and events that have been on hold for so long.

Additionally, we are gradually adding hours of operation to our Food and Beverage service areas, and remain open for Breakfast, Lunch and Dinner on a daily basis.  We also offer outdoor dining on our Terrace Deck.

We want you to be aware that we are fully committed to providing a safe environment for all our Guests to enjoy our facilities, and our policies are reflective of that priority.  With recent guidance from the CDC and from the State of CT, we are now entering a new phase of the Pandemic.  Whereas infection rates, hospitalizations and deaths associated with COVID-19 are definitely declining in our state, the pandemic is not yet over.

With regards to our Guests use of the facilities, and with consideration for the updated guidance, we are moving from a MASK REQUIRED to a MASK RECOMMENDED policy for all Guests that have been fully vaccinated for COVID-19 (at least two weeks prior to their visit).

For Guests that have not yet been fully vaccinated, the wearing of a mask while indoors and in close proximity environments outdoors remains a REQUIREMENT.

Of course, any immune compromised Guests are recommended to wear a Mask while at our property, regardless of their vaccination status.

In the case of our Team Members and visiting Vendors, we continue to require that ALL Team Members and Vendors wear a mask while on property in all Guest contact areas and while in close proximity to others in outdoor areas.

To protect our Guests, Team members and Community, we will continue to have Plexiglas shields in high contact areas such as the Inn Front Desk, the Restaurant Podium, The Boutique, and The Spa Reception Desk.  Likewise, the sanitizer stations and enhanced cleaning procedures will continue to be in place, and the Thermal Scanners will continue to be placed at property entrances as a convenience for all, and it is recommended that they are used consistently.

Thank you for your continued support and for your compliance with these policies as we move through this journey together, and we look forward to welcoming you back on your next visit,

 

Sincerely,

John O’Shaughnessy
President
The Spa at Norwich Inn