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The Reopening of The Spa at Norwich Inn

Phase 2.1 is upon us!


Phase 2.1 is upon us! What changes you can expect as you plan your next visit…

Dear Guest,

I hope this message finds you and your family in good health, and in good spirits.  We are delighted to see more and more of our valued guests return to enjoy the facility and the experience they have come to expect from The Spa at Norwich Inn.

My team and I are more committed than ever to provide a warm, welcoming experience that will allow you to escape, and rejuvenate in preparation for the many challenges that we face daily.

The Governor has announced a roll-back to Phase 2.1 in the plan to re-open the state of Connecticut. With this announcement, I wanted to take a moment to update you on what changes you can expect as you plan your next visit.

First, we continue to observe all recommended safety protocols to provide you and our team members with a safe environment, and for your convenience, details of these measures may be viewed here.

The Spa is open, and we are offering a la carte services as well as three new Day Spa Packages. We are now able to provide esthetic treatments in addition to Massage & Body Treatments Manicures and Pedicures.  Advance reservations can be made online or through our reservations’ associates by phone at 860-425-3500.  Also, for those of you not able to return in person just yet, we have updated our online offerings of skin and body care products, so simply jump online, and explore here!

Our Inn is open for overnight stays, and offers a perfect getaway venue, with onsite dining in our newly renovated Kensington’s restaurant, offering daily breakfast, lunch & dinner service in a safe, comfortable environment.  We will continue to offer dining on our outside Terrace Deck if mother nature cooperates! Look for a Special Prix Fixe Menu for Thanksgiving inside Kensington’s as well as, for the first time, we’ll be taking orders for Thanksgiving To-Go! Menus will be on our website soon.

We are seeing a large increase in wedding and social event inquiry activity, and as a result, we have prepared new offerings that bundle the overall experience of the entire property, resulting in what we believe to be a combination of an unparalleled experience and tremendous value.  With the roll-back to Phase 2.1, we can cater weddings and events up to 25 guests indoors.  Our website has been updated with all these offerings to help with the planning of your perfect future event.  Do not hesitate to reach out to Gary Baker, our Sales Director by calling 860-425-3682, he will be happy to arrange a site tour and to prepare a proposal that will exceed your expectations.

We are also extremely excited to launch our Holiday Gift Card Season, which will include added-value options with purchase.  Look out for that in your inbox, and don’t be surprised if you see some pop-up sales along the way!

Finally, I want to take this opportunity to thank you for your continued support of our business.  We have an amazing following of loyal guests, and we will get through these challenging times together, and onward to an even brighter future.


John O’Shaughnessy
General Manager
The Spa at Norwich Inn

Dear Guests,

The health, safety and well-being of our Guests and Employees are of utmost importance to all of us at The Spa at Norwich Inn.  We have developed the following operating procedures to address any concerns you may have, and to align the overall Guest Experience with your expectations.  We ask for your assistance and cooperation in this regard…

Welcome Back!



We have completed a Connecticut Certification Process and received a Reopen CT Badge for display.

Guests should not visit the property if they are feeling sick.

All employees wear masks at all times while on duty.

Guests are required to wear masks at all times in Public Areas while indoors (except when seated and dining or eating). We will provide masks in the Hotel Lobby and in the Spa Reception Area for Guests who may have forgotten to bring one with them.

Protective Plexiglas shields have been installed at key points of guest interaction.

Management is conducting a Daily Health Check with each of our staff members to ensure they are symptom free when they arrive at the property.

Any employee that is ill will be required to stay home and encouraged to seek medical attention.

Common areas of the property are cleaned and fully disinfected on a nightly basis in addition to enhanced and more frequent cleaning and sanitizing of high-volume touch surfaces throughout our daily operations.

We are using Decon-30, a botanical, all-natural cleaner and disinfectant throughout our property that provides hospital grade disinfection and is approved by the EPA for COVID-19.

We use Ozone in our onsite laundry process proven to kill 99.999% of bacteria as an enhanced cleaning and disinfection process.

We ask that our Guests always follow established social distancing guidelines for their safety and the safety of other guests and employees.

Our employees have been trained in all new protocols established to ensure everyone’s safety.

Self-serve morning coffee station has been suspended.

Maximum occupancy for the elevator is set at two guests, or a single-family group. Signs are posted accordingly.



Guest linens are cleaned onsite using ozone technology.

Bottled water and coffee makers have been removed from guest rooms.

Bags may be placed in the guestroom by the bellman as long as the guest is not in the room at the same time.

Check out folios will be delivered electronically by e-mail.

Frequent cleaning and sanitizing of volume touch points in common areas, elevator & bathrooms.

Touch-less door opener hardware installed in bathrooms where possible.

Common areas set to facilitate social distancing.

Guests are given option to suspend automatic daily housekeeping service during a visit.

Valet service is suspended for safety reasons.

Guest Service Directories and other non-essential items have been removed from the guest room.

Key cards are sanitized and disinfected prior to handing to guest.

Where possible, we have increased the rate of air exchange in air-conditioned space.



We are serving daily breakfast, lunch, afternoon tea and dinner outdoors whenever possible. Indoor locations are available in the event of inclement weather.

A limited room service menu is offered daily during breakfast, lunch and dinner service periods. Orders will be prepared, packaged with disposable dishes and cutlery, left at the guest room door with a knock on the door to notify guest.

Indoor dining has been maximized at 50% capacity to facilitate appropriate physical distancing.

Outdoor dining seating plans are set to ensure six feet physical distancing between tables.

Tables, seating and touch points are cleaned and disinfected after guest use.

Service staff will wear masks at all times when serving guests.

Service staff will wear and change gloves frequently when serving guests.

Menus are for one-time use. We will also use QR codes to allow guests to access our menu offerings online through their smartphone while at the dining table.

Hand sanitizer is available at the entrance to Dining areas.

Utensils are rolled in napkins.

Maximum number of guests seated at a single dining table is set at six people.

A To-Go-Menu is offered daily during breakfast, lunch and dinner service periods. Orders placed by phone, and Guest can pick up orders at the podium of the restaurant at assigned times.

For this phase of reopening, cash will not be accepted as a payment method for dining.



Social distancing at check-in.

Guests will receive a bottled water upon check-in. Water refilling stations are provided throughout the spa.

We are scheduling massage, facials, body treatment and nail services. Waxing, makeup and salon services will resume at a later date.

Providers will wear a face mask and eye covering during service.

Guests must wear a face mask throughout all services.

Additional clean-up time has been included after each service to ensure treatment rooms are thoroughly cleaned and disinfected after each guest.

Indoor waiting areas and relaxation room are closed. Guests are encouraged to relax and enjoy the grounds, where we will offer lounges and seating.

Steam, Sauna and Jacuzzi will remain closed.

Showers (for rinsing off only) are available upon request.

Additional safety measures have been put into place for the handling and storage of linens used throughout the spa.

Gym: Guests may sign in at spa desk to use the gym. Gym capacity: 4 guests. Social distancing of 12 feet required. Masks do not need to be worn in the gym. Guests are required to wipe off any machines or equipment used. Effective Monday, 11/23 masks are required in the gym. Machines will be cleaned by staff after each use.

Yoga Studio: Guests may sign up for Virtual Fitness classes through Reservations or at the spa desk. Virtual classes are complimentary. Yoga Room Capacity: 5 people. Social Distancing of 6 feet is required. Effective Monday, 11/23 masks are required in the fitness studio. Guests are required to wipe off any equipment used. Maximum capacity is 6 Guests.

Pool Capacity is 8 Guests. Social distancing of 6 feet required. Masks must be worn except for while swimming.

Boutique capacity is 5 Guests. Spa day guests will check out in the Boutique with social distancing measures in place.